Krzysztof Demo
User Admin
  Photo of cheesecake
  no users
    Subtopic 1
  users
    search
      encourage users to use search
      no results until search
      results update while searching
      more than 3 results in users or tags
        collapse all sections
      fewer than 4 in users or tags
        show expanded sections
      groups and skills
        never expanded
      !all
        all appear
    account summary
      users
      tags
        use to identify users
        labels
      skills
      groups
      click See all
      use in call plans only to determine where calls go (routing concepts)
    all
      list of all
      name, username, agent ID and tags appear
      click to expand
        expands
          more expandable sections within
        editable
      free text fields
        'i' icon alongside
          click to see help
          do we want icon to appear always or only if wrong?
        type text
          if wrong
            red
          if right
            green
      sections
        question mark for expanded sections
          click to go to docs
        as modified
          # issues
          # changes
            includes # issues
      save
        disabled until issues fixed
      plus icon
        adds user to account summary area
          renamed to 'bulk box'
        perform tasks on all users in bulk box
      bulk box
        list of users
          expand users
        go to bulk actions
          active status
          voice settings
          routing setting
          tags
        clear list
          deletes all users from bulk box
  "Salesforce sync"
    why?
      many SF users
        need to be NVM agents/supervisors too
      complex permissions
    how?
      create users in SF
        phone # essential
          any others?
      create view for users
        these users will be the same
          skills
          groups
          country
          type
          etc.
      NewVoiceMedia user creation tab
        type name of template user
        select view that contains users to use template
        click create users?
          no agent id?
          generate unique ids
    result
      works for
        agents
          appear in Users (beta)
          appear in Real Time?
        supervisors
          appear in Users (beta)?
          appear in User Access
            with all complex permissions