Date: Thu, 28 Mar 2024 20:28:10 +0000 (UTC)
Message-ID: <543047617.1.1711657690980@538d0ba4237a>
Subject: Exported From Confluence
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Agent licenses in Real Time
Agent licenses in Real Time
When you set up your VCC Admin Portal account with Vonage Contact Cen=
ter, you will have a limited number of agent licenses. Each active agent us=
es an agent license.
The following limits apply to your agent licenses:
- Agent license limit.
The number of agent licenses in your account.
- Maximum agent license limit.
The maximum agent license limit equates to the total number of agents you c=
an create. This limit includes a number of additional licenses available (a=
t extra cost) when you have reached your license limit. The maximum agent l=
icense limit enables you to create agents immediately without having to req=
uest more licenses.
Depending on your account user type, you can continue to create agents even=
if you exceed your maximum agent license limit
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