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The VCC Admin Portal provides a fully-featured call center hos= ted on the network for call center agents. The Vonage Contact Center hosted= solution means that you require no customer-premises equipment, so = that you do not need to worry about costly systems integration or maintenan= ce. You can configure VCC Admin Portal very easily using a web interfa= ce. Any changes take effect immediately in the live platform. The VCC Admin= Portal has the following features:
You can use the VCC Admin Portal either as a full contact center, or for= smaller specialist applications such as IVR data collection, automated que= stionnaires, call handlers, NGN services, and so on.
With the full product suite you can use the specialist applications (aut= omatic call distributors, IVR, CTI, tone and voice menus, routing, call rec= ording, call transfers) in any configuration to build a specialist solution= to meet a wide variety of needs.