...
When an interaction is routed through the Set Data Source applet, the applet sets DisplayName the value you specify. The value appears in ContactPad if the relevant features are enabled for your account.
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ContactPad might not display all the characters of a display name due to the limited space available. The number of characters that ContactPad can display depends on which characters the display name contains—'M' and 'W' use more space than 'i' or 'l'—and which tab the display name is on. If your display name exceeds the maximum length, ContactPad displays an ellipsis ('...') at the end of the display name. |