The NewVoiceMedia platform VCC Admin Portal provides a fully-featured call center hosted on the network for call center agents. The NewVoiceMedia Vonage Contact Center hosted solution means that you require no customer-premises equipment, so that you do not need to worry about costly systems integration or maintenance. You can configure NewVoiceMedia platform VCC Admin Portal very easily using a web interface. Any changes take effect immediately in the live platform. The NewVoiceMedia platform VCC Admin Portal has the following features:
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
You can use the NewVoiceMedia platform VCC Admin Portal either as a full contact center, or for smaller specialist applications such as IVR data collection, automated questionnaires, call handlers, NGN services, and so on.
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