The Screen Lock for NewVoiceMedia Vonage Contact Center extension can update an agent's state whenever their computer locks—either manually by the agent or automatically due to inactivity.
By default, with or without the Screen Lock for NewVoiceMedia Vonage Contact Center extension, when an agent's computer locks, the agent's state in ContactPad remains unchanged. NewVoiceMedia Vonage Contact Center will continue to deliver interactions based on the agent's ContactPad state. If the agent was available to handle interactions before their computer locks, NewVoiceMedia Vonage Contact Center may deliver interactions that the agent is not able to handle while their computer is locked.
Using the Screen Lock for NewVoiceMedia Vonage Contact Center extension, an agent can ensure that their state is updated whenever their computer locks. The agent can choose from Away, Extended Away or Log Out states, plus any minor states within these major states. Changing the agent's state to one of these states will prevent NewVoiceMedia Vonage Contact Center from delivering interactions that the agent is unable to handle because their computer is locked.
For information about installing and configuring Screen Lock for NewVoiceMediaVonage Contact Center, see Using ContactPad with Screen Lock.
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