...
Create and manage agents and groups
Info NewVoiceMedia Vonage recommends managing users—both agent and supervisor—and groups in the User Admin area of the NewVoiceMedia platformVCC Admin Portal. For more information, see User Admin.
- Monitor the overall performance of the contact center
- Log agents in to NewVoiceMediaVonage Contact Center
- Change agents' states
| Section | |||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...