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If you have forgotten your password or your password has expired, you need to reset your password.

If you have locked your account after five or more failed login attempts, you can reset your password to unlock your account. Alternatively you can ask your supervisor to unlock your account for you.

How do I reset my password when it expires?

If your password has expired, when you try to log in you are prompted to reset your password.

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Type a new password in both the Password and Confirm password fields. The values in the fields must match and must conform to your account's password policy.

Click Update.

How do I reset my password when I forget it or I have locked my account?

• If you have forgotten your password, click Forgot your password? on the Portal Login screen or the question mark icon in the Password field in ContactPad. Provide your username and email details in the Forgot your password? form, and click Email Password Reset Link. You will receive a Password Reset email. If you are an agent, you can alternatively contact your supervisor who can request a Password Reset email for you.
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• If you have locked your account after five or more failed login attempts, and then provide your correct login details, you receive an Account Locked email.

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  You can alternatively ask your supervisor to unlock your account.

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When you receive the email, follow the instructions to visit the Reset your password form.

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Type a new password in both the Password and Confirm password fields. The values in the fields must match and must conform to your account's password policy.

Click Reset.