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Excerpt

If enabled for your account, before, while and after listening to a call an audio recording, you can add comments to the recording.

Click the comment icon to the right of the volume slider at an appropriate time for your comment. A pop-up window appears.

Add comment

Type your comment into the box and click the check mark to save. Your comment appears below the recording and a comment icon appears at the comment's location in the recording. Hover over a comment icon to see the first few characters of the comment.

Hover comment

You can create multiple comments. Comments are sorted by their position in the recording.

Comments on recording

To go to the location of the comment in the recording, click the comment's time stamp.

To delete the comment, click the delete icon to the right of the comment.

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