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Create and manage agents and groups
Info
Vonage Contact Center recommends managing users—both agent and supervisor—and groups in the User Admin area of the VCC Admin Portal. For more information, see User Admin.
Monitor the overall performance of the contact center
Log agents in to Vonage Contact Center
Change agents' states

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General features

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Getting started

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Using

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Settings

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Agents

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Groups

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Queues

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Supervisors

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Monitoring

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Reference

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Versions Compared

Old Version 17

New Version 18

Key

General features

Getting started

Using

Settings

Agents

Groups

Queues

Supervisors

Monitoring

Reference