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  • Create and manage agents and groups

    Info

    Vonage Contact Center recommends managing users—both agent and supervisor—and groups in the User Admin area of the VCC Admin Portal. For more information, see User Admin.


  • Monitor the overall performance of the contact center
  • Log agents in to Vonage Contact Center
  • Change agents' states

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General features

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cqllabel = "features_realtime" and space = currentSpace ( )
labelsfeatures_realtime

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Getting started

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showLabelsfalse
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cqllabel = "starting_realtime" and space = currentSpace ( )
labelsstarting_realtime

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Using

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showLabelsfalse
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cqllabel = "using_realtime" and space = currentSpace ( )
labelsusing_realtime

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Settings

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showLabelsfalse
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cqllabel = "config_realtime" and space = currentSpace ( )
labelsconfig_realtime

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Agents

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showLabelsfalse
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cqllabel = "agents_realtime" and space = currentSpace ( )
labelsagents_realtime

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Groups

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showLabelsfalse
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cqllabel = "groups_realtime" and space = currentSpace ( )
labelsgroups_realtime

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Queues

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showLabelsfalse
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showSpacefalse
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cqllabel = "queues_realtime" and space = currentSpace ( )
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Supervisors

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showLabelsfalse
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cqllabel = "supervisors_realtime" and space = currentSpace ( )
labelssupervisors_realtime

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Monitoring

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showLabelsfalse
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cqllabel = "monitoring_realtime" and space = currentSpace ( )
labelsmonitoring_realtime

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Reference

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showLabelsfalse
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showSpacefalse
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cqllabel = "reference_realtime" and space = currentSpace ( )
labelsreference_realtime

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