...
Feature | Intent to deprecate | Deprecated | End of life |
|---|---|---|---|
| Real Time Admin Functions | Spring '21 | Summer '21 (projected) | |
Second half of 2021 | |||
Skill Management | Summer '21 (projected) | ||
Download call recordings (SFTP) | Spring '21 | First half of 2022 | |
Call Recordings (search page) | Summer ‘21 (projected) | ||
Pending | |||
Microsoft Internet Explorer 11 | January 1, 2021 | N/A | |
CRM Call Connect Router applet | |||
CRM Take Message applet | |||
Agent PINs | |||
CRM Send SMS applet |
...