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VCC release schedule
Spring: between March and April
Summer: between July and August
Winter: between October and November
| Info |
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The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020. |
Features
...
Feature
...
Intent to deprecate
...
Deprecated
...
Features
Feature | Deprecation date | Retirement date | ||||
|---|---|---|---|---|---|---|
| Single-interaction ContactPad | Q3 '24 (projected) | 2025 (projected) | ||||
| Multi-interaction ContactPad | Q2 '24 (projected) | H2 '24 (projected) | ||||
| Call Parking | Q1, 2024 (projected) | June 30, 2024 (projected) | ||||
| DTMF call controls | Q1, 2024 (projected) | June 30, 2024 (projected) | ||||
| Unite case routing | Q1, 2024 (projected) | Q3, 2024 (projected) | ||||
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | ||||
| Deprecated features | ||||||
| ContactHub | Q1 '23 | Q1 '24 (projected) | ||||
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | ||||
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | ||||
| User Admin API - Version 2 | Q2 '22 | Pending | ||||
| Interaction Content API - Version 2 | Summer ' | 20First half of 202221 | Pending | |||
| Pending | June 30, 2024 (projected) | |||||
Download call recordings (SFTP) | Summer '20Spring '21 | First half of 2022Pending | ||||
| Retired features | ||||||
| Insights Stats API - GET /agent-summaries | Summer ' | 20Second half of 202121 | Q4 '24 | |||
Insights Stats API - Version 2 | Winter ‘21 | Second half of 2021 | Copy Interaction PlansJanuary 1, 2024 | |||
| Stats and Reports | Q4 '23 | October 31, 2023 | ||||
| CRMLite | Q1 '23 | Q2 '23 | ||||
| User Access permission management | Q4 '22 | Q1 '23 | ||||
| Classic User Admin | Q3 '22 | |||||
| Subset of User Access functionality | Q3 '22 | |||||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | ||||
| Cadence | Q2 '22 | |||||
| Copy interaction plans | Summer ‘21 | WinterQ1 ‘22 | ||||
| Salesforce Log a Call - Page Layout support for Lightning Console | Appsapps | Summer ‘21 | WinterQ1 ‘22 | |||
| Salesforce Log a Call - Classic | Supportsupport | Summer ‘21 | WinterQ1 ‘22 | SOAP Interaction applet | Summer ‘21 | Winter ‘22 |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |||||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | ||||
Skill Management | Summer ‘21 (September, 6, 2021) | |||||
Microsoft Internet Explorer 11 | Summer '20January 1, 2021 | Summer ‘21 (September, 1, 2021) | ||||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer | ‘21CRM Call Connect Router applet | CRM Take Message applet | Winter ‘21 | |
Agent PINs | ||||||
CRM Send SMS applet | ||||||
Salesforce Packages
...
Package
...
Supported
...
Deprecated*
...
Retired
...
Vonage Contact Center in Salesforce
...
18.250 or lower
...
...
18.259 or lower
...
Vonage Contact Center Advanced Reporting
...
2.56 or lower
...
Applets
Applet | Deprecated | Retired |
|---|---|---|
| Deprecated applets | ||
| Announcement | Q4 '23 | Q2 '24 (projected) |
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) |
| Virtual Agent applet | Q2 '24 | Q4 '24 (projected) |
Retired applets | ||
| Check IVR Digit | Q4 '23 | |
| Check IVR String | Q4 '23 | |
| Router CLID | Q4 '23 | |
CRM Based Router | Q3 '22 | |
| Router - Geographic CLID | Q3 '22 | |
| Queue - In Network | Q2 '22 | |
| Router - Stored Preference | Q2 '22 | |
| Set Stored Preference | Q2 '22 | |
| Transfer to PCI | Q2 '22 | |
| VoiceXML - Remote App | Q2 '22 | |
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 |
CRM Call Connect Router | ||
CRM Send SMS | ||
CRM Take Message | ||
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