How do I start a conference call?
When you make an outbound call, if enabled for your account, you can add another party to the call, for example another agent.
To make an outbound conference call, perform the following steps:
- Initiate the call in the same way as you would make an outbound call. For information on making an outbound call, see Making and receiving calls in ContactPad.
When you are connected to the party you are calling, click Consult
to call the person you want to add to the conference (the consulted party).
Section Column width 55% For information on consulting with a third party, see Working with an inbound call. When you are connected to the target number or agent, you will have an additional party in the interaction card. The original party will be on hold.
Column width 40% - To add the original party back into the call to make the call a conference call, click Retrieve
- You can now perform one of the following tasks:
Disconnect the consulted party and return to a two-way call with your customer. Click Release channel
Info The same occurs if the consulted agent clicks End interaction - Connect the consulted agent and the customer, and leave the call. Click Transfer
Info If the customer hangs up, you and the consulted agent remain in a two-way call.