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| Agents can also drop a voice message when they are connected to a live person if they are giving the same information to everyone that they call. The call will end as soon as the voice message is dropped. |
Depending on whether the multiple voicemail drop feature is enabled for your account, agents can upload multiple voice messages and choose which one to drop while on an outbound call.
For information about using voicemail drop, see Using voicemail drop.
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Single voicemail drop
If enabled for your account, agents can upload a single voice message. When making an outbound call, if the agent is connected to a voicemail, answering machine, or a customer, the agent can click to drop the message. The agent can then hang up their phone. The outbound call continues until the message has finished playing and then disconnects.
Multiple voicemail drop
If enabled for your account, agents can upload or record up to 50 voicemail voice messages.
The maximum length of an uploaded message is 5 minutes and it must be in WAV format with the .wav extension. The message must be recorded using a sample rate of 8 kHz.
The maximum length of a message recorded using ContactPad is 1 minute.
When making an outbound call, if the agent is connected to a voicemail, answering machine, or a customer, the agent can choose which message to drop. The agent can then hang up their phone. The outbound call continues until the message has finished playing and then disconnects.
For information about using voicemail drop, see Using voicemail drop.