By default, agents cannot access Real-time Analytics.
If you are an agent and have received links to one or more Real-time Analytics dashboards, you can view those dashboards using those links. You cannot access the dashboards through the Real-time Analytics area of Vonage Contact Center. For information about dashboards and the information displayed, see Overview of Real-time Analytics.
You have read-only access to the dashboards.
You can move and resize widgets on the dashboards, but cannot save your changes. For information about moving and resizing widgets, see the How do I rearrange widgets in a dashboard? section in Using Real-time Analytics. You cannot perform any of the other tasks described.
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If you have received a link or links but cannot access the dashboards, your administrator may need to turn on this feature for your account. Contact your administrator for help. |