| Menu item | Description |
|---|
| Home | Link to homepage. Click Home at any time to close the menu and return to the homepage. |
| ContactPad | ContactPad is the main interface that agents use when handling interactions within the VCC Admin Portal. For information about ContactPad, see ContactPad. |
| Skill Management | Manage skills and assign skills to agents. For information about managing skills, see Skill Management. |
| Virtual Queues | Configure virtual queues to enhance skills based routing and prioritize interactions based on their service level agreement. For information about managing virtual queues, see Virtual Queues. |
| Real Time | Monitor and manage calls, queues, service levels, agent states and group states using live contact center information. For information about Real Time, see Real Time. |
| Interaction Architect | Design call flows using announcements, timetables, IVR Menus, CTI Routers, Integration APIs for third parties. For information about Interaction Architect, see Interaction Architect. |
| Stats and Reports | Configure and run reports to be delivered on screen and in emails. For information, see Stats and Reports. |
| IVR Data Collector | Configure the Interactive Voice Response system to collect data from callers. For information about the IVR Data Collector, see IVR Data Collector. | Call Recordings | Search call recordings by Dialled Number, Caller's Number, Agent, Date, and so on. For information about the Call Recordings, see Call Recordings. |
| System Audit | View system activity including log in attempts, agent and applet updates, and user access changes. For information about System Audit, see Viewing and downloading system activity (System Audit). |
| System Settings | Manage passwords, single sign-on, short codes, agent states, and APIs. For information about system settings, see Editing System Settings. |
| User Access | Manage individual User access rights to the key modules of the VCC Admin Portal. For information, see Configuring user access. |
| Salesforce Administration | Provide Salesforce credentials to link your VCC Admin Portal account to your Salesforce account. For information, see Linking Vonage Contact Center to a Salesforce account. |