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When you log in to the NewVoiceMedia platformVCC Admin Portal, you see the following webpage:
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Home page
The main area of the NewVoiceMedia platformVCC Admin Portal's home page contains two elements:
- Carousel
The top of the home page includes a scrolling area that contains links to NewVoiceMedia Vonage Contact Center news items. Click More info to open the news item in a new tab.
Undismissed alerts also appear at the top of the carousel. For information about alerts, see 226400256. - Components
The bottom of the home page contains icons that represent NewVoiceMedia platform VCC Admin Portal features. Click an icon to open the webpage for the related feature in the current tab.
Banner
NewVoiceMedia platformVCC Admin Portal's banner is always present as you navigate around different areas of the NewVoiceMedia platformVCC Admin Portal.
Hamburger button
By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again. For information about the menu, see 226400256.
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Alerts are short messages about the status of NewVoiceMedia Vonage Contact Center or your NewVoiceMedia platform VCC Admin Portal account.
Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Alerts also appear at the top of the carousel, one at a time. Some alerts have a More info link. Click this link for more information relating to the alert.
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Menu item | Description |
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Home Help | A link to the 226400256 page within NewVoiceMedia Vonage Contact Center Product Documentation. |
Documentation Home | A link to NewVoiceMedia Vonage Contact Center Product Documentation. |
Product Updates | A link to the Product Updates section within NewVoiceMedia Vonage Contact Center Product Documentation. |
Account
The Account menu shows the logged in user's name and NewVoiceMedia Vonage Contact Center account, and the following options:
Menu item | Description |
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Switch Account | Click to log in using a different NewVoiceMedia Vonage Contact Center account. This item is only available if you have access to multiple accounts. |
Logout | Click to log out of the NewVoiceMedia platformVCC Admin Portal. |
Menu
NewVoiceMedia platformVCC Admin Portal's menu is always present as you navigate around different areas of the NewVoiceMedia platformVCC Admin Portal. The menu contains all the features of the NewVoiceMedia platformVCC Admin Portal.
The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again.
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- Documentation. Click Documentation to access NewVoiceMedia Vonage Contact Center Product Documentation. The link opens in a new tab.
- Product Updates. Click Product Updates to access the Product Updates section within NewVoiceMedia Vonage Contact Center Product Documentation. The link opens in a new tab.