Single sign-on enables you and your agents to log in to your Vonage Contact Center account by logging in to the linked Salesforce, Microsoft, or Vonage account, or any other configured provider account, instead of using their Vonage Contact Center username and password. You can enable multiple single sign-on providers at one time. To configure and use single sign-on, the feature must be enabled for your account.
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When you have configured single sign-on using one or more single-sign-on providers, you can prevent agent or supervisor users from logging in using a username and password. To do so, in the Advanced Settings section, select the Block logins using username and password check Non-admin users must use single sign-on check box. When this check box is selected, only admin users can log in using their username and password. All other users must log in using single sign-on.
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