If personal queues are enabled and configured for your account, you have a personal queue. Your personal queue contains interactions that NewVoiceMedia Vonage Contact Center has routed to you individually, rather than to a group of agents. For information about personal queues in ContactPad, see Personal queues in ContactPad.
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| To decline the call, click the Decline button. When you decline the call, NewVoiceMedia Vonage Contact Center routes the call as configured for your account, for example, to a VoiceMail applet. In this example, the agent has two calls in their personal queue. The first call arrived at 13:10 from 07800000000. The second call will appear in the list if still waiting when the agent answers or declines the first call. |
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