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If you have forgotten your password or your password has expired, you need to reset your password.

If you have locked your account after five or more failed login attempts, you can reset your password to unlock your account. Alternatively you can ask your supervisor to unlock your account for you.

How do I reset my password when it expires?

If your password has expired, when you try to log in you are prompted to reset your password.

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How do I reset my password when I forget it or I have locked my account?

  • If you have forgotten your password, click Forgot your password? on the Portal Login screen or the question mark icon in the Password field in ContactPad. Provide your username and email details in the Forgot your password? form, and click Email Password Reset Link. You will receive a Password Reset email. If you are an agent, you can alternatively contact your supervisor who can request a Password Reset email for you.
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  • If you have locked your account after five or more failed login attempts, and then provide your correct login details, you receive an Account Locked email.

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To set or reset your password, perform the following steps:

Type a new password in both the Password and Confirm password fieldsPassword and Confirm password fields. The values in the fields must match and must conform to your account's password policy.

Click Update.

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You can alternatively ask your supervisor to unlock your account.

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When you receive the email, follow the instructions to visit the Reset your password form.

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Type a new password in both the Password and Confirm password fields. The values in the fields must match and must conform to your account's password policy.

Click Reset.

Click Submit, Reset or Update depending on which form you are using.

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Resetting your password resets any failed log in attempts.

The password reset link expires after one day. After one day you will need to follow the steps to send a new email

You can now log in to the VCC Admin Portal and ContactPad using your password.