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To find out about Real Time, see Real Time.
Interaction Plans Architect
In Interaction Plans Architect, you can design call flows using Vonage Contact Center applets. Interaction Plans Architect contains a large number of different types of applets. These applets enable you to customize how calls are routed to your agents.
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Dynamic Skill Tagging (CXCloud Elevate only)
Using Interaction Plans Architect you can tag incoming interactions with skills. Tagging an interaction with a skill indicates that the agent who handles the interaction must have that skill.
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