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1. Create a Take Message applet. If you are using an dynamic elements, create the applet in the same interaction plan as your data source or data sources.
   • Configure the initial audio file. This audio file informs the caller that they can leave a voice message.
     To use a dynamic audio file, in Initial audio data source, click the data source that will contain the initial audio's file name at run time. To use a static audio file, click Choose file alongside Initial generic audio file. Select the audio file that Vonage Contact Center plays in the following circumstances:
     • if you do not select a data source that contains the file name of the initial audio
     • if Vonage Contact Center cannot locate the audio file defined in Initial audio data source
   • Configure the confirmation audio file. This audio file requests that the caller listens to, accepts, or rerecords their voice message.
     To use a custom confirmation audio file, in Confirmation audio data source, click the data source that will contain the confirmation audio's file name at run time. To use a static audio file, click Choose file alongside Confirmation generic audio file. Select the audio file that Vonage Contact Center plays in the following circumstances:
     • if you do not select a data source that contains the file name of the confirmation audio
     • if Vonage Contact Center cannot locate the audio file defined in Confirmation audio data source
   • Configure the email address or addresses that Vonage Contact Center sends an email containing the voice message to. You can specify email addresses for one or more recipients. You can use a combination of static email addresses and dynamic email addresses. Dynamic email addresses are defined at run time in the data source you specify.
     To use dynamic email addresses, in Recipient email, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the email address at run time. Repeat for additional dynamic email addresses, separating multiple values with a comma. Type any static email addresses, again separating multiple values with a comma.Image Removed
   • Configure the subject of the email that contains the voice message. You can specify a static email subject, a dynamic email subject, or an email subject that contains a combination of both. The dynamic elements are defined at run time in the data source you specify.
     To use a dynamic email subject, in Subject, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the value that you want to include in the email subject of the email that contains the voice message. Repeat for additional values. Type any static text you want to include.
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   For information about the Take Message applet, see Take Message applet.

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