In Interaction Plans Architect, if enabled for your account, you can configure certain applets to dynamically identify required audio files at run time.
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- The Take Message applet. For information about using the Take Message applet to dynamically identify audio files, see Taking and sending a message from a caller.
- The Universal Contact Distributor (UCD) applet. For information about using the UCD applet to dynamically identify audio files, see Using dynamic audio in a Universal Contact Distributor (UCD) applet.
- The Data Announcer applet. For information about using the Data Announcer applet to dynamically identify audio files, see Using dynamic announcements in a Data an Announcer applet.
Before you can use dynamic audio files you must perform the following tasks:
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