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If enabled for your account, you can configure a Data Announcer applet to dynamically select the announcement or announcements that a Data Announcer applet plays to each caller. The Data Announcer uses a value or values in a data source to identify the audio file or files to play. For information about the Data Announcer applet, see Data Announcer applet.
For more information about dynamic audio files and preparing to use them, see Dynamic audio files.
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- In the same interaction plan as your data source, create a Data Announcer applet.
- In Announcement Type, select Audio File. In Announce From, select the data source that contains the required value or values. For more information about the Data Announcer applet, see Data Announcer applet.
The Data Announcer applet uses the value or values in the specified data source to identify an audio file or files to play. If the data source contains a comma-separated list of values, the Data Announcer looks for and plays all corresponding audio files in the order in which they appear. If the audio file or any of the audio files do not exist, the Data Announcer plays no audio and routes the call to the applet specified in the Next Applet on Failure field.