If Skype for Business has been enabled and configured for your account, your ContactPad state and Skype for Business presence are synchronized. For more information about Skype for Business integration including default state and presence mappings, see Integration with Skype for Business.
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A message appears in ContactPad requesting you to connect to Skype:
Info This message reappears whenever your Microsoft session expires. Note If this is the first time you have logged in to ContactPad since Skype for Business was enabled for your account, a new window opens in which you must grant permission for NewVoiceMedia Vonage Contact Center to access your Skype for Business account.
A Sign in window appears. Provide your username and password for the specified domain and click Sign in.
Info This message reappears whenever your Microsoft session expires.
Now, when you or NewVoiceMedia Vonage Contact Center changes your state in ContactPad, your presence updates in Skype for Business. The presence updates in line with the state to presence mapping for your account. If you or Skype for Business change your presence in Skype for Business, NewVoiceMedia Vonage will update your state in ContactPad. NewVoiceMedia Vonage Contact Center updates your state in line with the presence to state mapping for your account.