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  • In the information panel of ContactPad during an inbound interaction if your account is enabled to display multiple interactions in ContactPad.
  • In the priority calls list in ContactPad if the priority call handling feature is enabled for your account. For information about priority call handling, see Priority call handling.
  • In a priority call notification if personal queues or priority call handling are enabled for your account. For information about priority call notifications, see Call notifications.

In the following example, display names for the inbound calls appear in the information panel of ContactPad instead of the respective callers' CLIDs. The same information appears in priority call notifications or in a priority call list if those features are enabled for your account.

Inbound call display nameImage Added

How do I set a display name for an inbound call?

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