HVS Powered by Vonage is the integration of NewVoiceMedia Vonage Contact Center with Salesforce's High Velocity Sales (HVS) product. If enabled for your account, your agents can contact leads using ContactPad. Those leads can progress through the cadence process based on the outcome of calls made.
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If enabled, when using Salesforce's HVS features with NewVoiceMediaVonage Contact Center, the following NewVoiceMedia Vonage Contact Center features are available to your agents:
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| You must be using version 19.123, or later, of NewVoiceMedia Vonage Contact Center in Salesforce. |
To use HVS Powered by Vonage, the following features must be enabled and configured for your account:
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