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Used in Data Announcer applet and Announcements in the Data Announcer applet

Excerpt


Note
titleBalance

The Announcement Type 'Balance' is currently enabled for one account only. When NewVoiceMedia Vonage Contact Center routes an interaction through a Data Announcer applet configured to announce a Balance, the announcement fails for all other accounts. The applet then routes the interaction to the applet specified in Next Applet on Failure.

For more information, contact your account manager.


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