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ContactPad state | Skype for Business presence |
|---|---|
| Wrap Up (any Wrap Up states) | Do not disturb |
| Ready | Available |
| Busy (any Busy states) | Do not Not disturb |
| Away (any Away states) | Away |
| Extended Away (any Extended Away states) | Away |
| Ready (Offline) | Do not Not disturb |
| Unexpected (any Unexpected states) | Busy |
| Fault (any Fault states) | Busy |
| Log Out | None* |
...
*Indicates that no state or presence change occurs.If you have custom states or presences in NewVoiceMedia or Skype for Business respectively, or want to modify the default mappings, contact your account manager
Custom state and presence mappings
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For information about integrating your account for use with Skype for Business and about creating custom mappings, see Configuring integration with Skype for Business.
Example
In the following example which uses the default state and presence mappings:
- The agent changes their presence from Available to Busy in Skype for Business.
- The agent's state in ContactPad changes automatically from Ready to Extended Away.
- The agent clicks Make Call which automatically changes their state in ContactPad to Ready (Offline).
- The agent's presence in Skype for Business changes automatically to Do not disturb.
...