For a full description of these features, please see the Spring '17 Release Notes.
Please see below for the packages of each feature in NewVoiceMedia's Spring '17 Release. You can access the relevant Product Documentation by clicking the link on each feature's name.
Performing at Scale
As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our releases a number of features designed to aid configuration and system management for organizations of all sizes.
ContactWorld for Sales | ContactWorld for Service | |||||||
Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Agent Session Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Absolute Priority | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
✓ | ✓ |
Maximizing Team Efficiency
...
ContactWorld for Sales | ContactWorld for Service | |||||||
---|---|---|---|---|---|---|---|---|
Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Salesforce Lightning Support for Agents | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
...