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  • Using ContactPad. If enabled for your account, agents can add a disposition code using ContactPad. For more information, see Logging an interaction in ContactPad.
  • Using the Web API. For information about using the Web API to set disposition codes, see Setting disposition code for the call.

  • Using the Log a Call area in Salesforce. If you are using Vonage Contact Center in Salesforce, you can configure your integration to enable agents to set a disposition code during or after an interaction.

    For more information, see Disposition codes in VCC in Salesforce.

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