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When an agent makes or receives an interaction using Vonage Contact Center, the agent can set a disposition code associated with that interaction. For more information about disposition codes, see Disposition codes for Vonage Contact Center in Salesforce.

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Custom Settings fieldDescriptionExample
Log a Call Disposition Code Field

The disposition code field's API name.

You must have added the disposition code field to the Log a Call area as described in the previous section.

Disposition_code__c
ContactWorld Account Key

Your Vonage Contact Center account key.

You must also set your API token for the account key. For information about setting your API token, see Configuring Vonage Contact Center API authentication tokens.

You may have already added this information to configure another feature.

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