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This page will show the Product Documentation for Winter '18 Release features at the beginning of the release period, on November 13th 2017.

You can find the Winter '18 Release Notes here.

Sales Focus

Connect, NewVoiceMedia’s Salesforce-embedded dialer offering, has undergone continual development since it was first launched. Our latest improvements to the solution are intended to improve the ease of use for both admins and sales representatives.

ContactWorld for SalesContactWorld for Service

Reference Object Support

Dynamic Lists from Reports

List Management Enhancements

Connect User Experience

Intelligent Communications Platform

ContactWorld for Sales

ContactWorld for Service

Global Voice Assurance   This feature is architecture based and is not reliant on package
Visual Call Notifications
WebRTC Enhancements
Data Connector Test Tool