Advanced Reporting and Statistics loads interaction and agent activity data from Vonage Contact Center (VCC) into Salesforce. The tool can load data from multiple VCC accounts into a single Salesforce org, providing a central point of data for all reporting requirements.
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Advanced Reporting and Statistics is not the same as the standard Stats and Reports area of VCC or the call center reports available in Salesforce. Advanced Reporting offers more than both of those features call center reports on their own. |
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