Installing Advanced Reporting and Statistics, creates the following components in your Salesforce org.:
| Component | Quantity | Description |
|---|
| Table Objects | 7 | Store data obtained from the API calls. |
| Custom Setting Objects | 2 | Store configuration details. |
VisualForce Pages | 6 | AgentTimeTable, Agent Timeline, Call Plan Statistics, Call Timeline, Conversation Analyzer, and NVM Stats Config.
| Info |
|---|
| The Conversation Analyzer VisualForce page is only used if the Conversation Analyzer feature is available in your account. |
| Tabs | 2 | NVM Agent Summaries and NVM Call Summaries tabs. Contain NVM Agent Summary and NVM Call Summary records. |
| Apex Classes | 59 |
|---|
| Apex classes | 37 | Make API calls to Vonage Contact Center servers to obtain and persist statistics. The servers are defined within the Remote Site Settings. From version 2.44 72 only 36 37 classes are required, of which 15 are test classes. | Triggers | 4 | Invoke actions such as de-duplication on the uploading of statistics. From version 2.44 only two triggers are incorporated. |
| Custom | Fieldsfields | 234265 | Display the call and agent data within the custom objects.
|
| Custom objects | Permission Set8 | Store configuration details. |
| List views | 8 | List views for Vonage Agent Summary, Vonage Call Summary, Participation, and Transaction records, plus 4 others. |
| Page layouts | 14 | Layouts for Vonage Agent Summary, Vonage Call Summary, Participation, and Transaction records. |
| Permission sets | 1 | Sets permissions for viewing stats information. | Workflow | 0 |
| Scheduled JobsRecord types | 4 | For different interaction types: internal calls, outbound calls, inbound calls, and cases. |
| Scheduled jobs | 4 | By default, four Scheduled Apex jobs with the prefix "ScheduledWatchdog" run hourly, spaced 15 minutes apart. These queue Apex jobs for active channels to collect statistics data. |
| Tabs | 2 | Vonage Agent Summaries and Vonage Call Summaries tabs. Contain Vonage Agent Summary and Vonage Call Summary records. |
| Table objects | 7 | Store data obtained from the API calls. |
| Triggers | 2 | Invoke actions such as de-duplication on the uploading of statistics. From version 2.44 only two triggers are incorporated. |
| VisualForce pages | 6 | AgentTimeTable, AgentTimeline, CallPlanStatistics, CallTimeline, ConversationAnalyzer, and StatsConfig. | Info |
|---|
| The ConversationAnalyzer VisualForce page is only used if the Conversation Analyzer feature is available in your account. |
|
| Workflows | 1 | Field update workflow |