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Summer '21 (projected)projected)Pending

Feature

Intent to deprecate

Deprecated

End of life

Real Time Admin FunctionsSpring '21

Retired

Interaction Content API - Version 2
Summer '20First half of 2022

Statistics API (V0)


Spring '20

Pending

Download call recordings (SFTP)

Summer '20

Spring '21

First half of 2022

Insights Stats API -  GET /agent-summaries
Summer '20Second half of 2021

Insights Stats API - Version 2


Winter ‘21

Second half of 2021

Skill Management

Summer '20

Summer '21 (projected)

Download call recordings (SFTP)

Summer '20

Spring '21

First half of 2022Copy Interaction Plans
Summer ‘21Winter ‘22
Salesforce Log a Call - Page Layout support for Lightning Console Apps
Summer ‘21Winter ‘22
Salesforce Log a Call - Classic Support
Summer ‘21Winter ‘22
SOAP Interaction applet
Summer ‘21Winter ‘22

Call Recordings (search page)


Summer '20

Summer ‘21 (

Statistics API (V0)

Spring '20

September, 6, 2021)

Real Time Admin Functions
Spring '21Summer ‘21 (September, 6, 2021)

Skill Management


Summer '20

Summer ‘21 (September, 6, 2021)

Microsoft Internet Explorer 11

Summer '20

January 1, 2021N/A

Summer ‘21 (September, 1, 2021)

Support for Excel 2000 and 2003 formats within Stats and Reports
Spring '20Summer ‘21

CRM Call Connect Router applet



Winter ‘21

CRM Take Message applet



Winter ‘21

Agent PINs



Summer '20

Cloud-based URLs


Summer '20

Winter ‘21

CRM Send SMS applet



Winter ‘21

Salesforce Packages

250 *259 *56 *

Package

Supported

Deprecated*

End of LifeRetired

Vonage Contact Center in Salesforce18

20.251 105 or higher1820.104 or lower

18.231 250 or lower

Vonage Contact Center Connect19

20.100 106 or higher1820.105 or lower

1618.118 259 or lower

Vonage Contact Center Advanced Reporting

2.57 65 or higher2.64 or lower

2.44 56 or lower

* These packages will be in end of life in Retired stage from Summer Winter '2122