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Feature | Intent to deprecate | Deprecated | End of life | Real Time Admin Functions | Spring '21 | Summer '21 (projected)Retired | |||
|---|---|---|---|---|---|---|---|---|---|
| Interaction Content API - Version 2 | Summer '20 | First half of 2022 | |||||||
Pending | |||||||||
Download call recordings (SFTP) | Spring '21 | First half of 2022 | |||||||
| Insights Stats API - GET /agent-summaries | Summer '20 | Second half of 2021 | |||||||
Second half of 2021 | |||||||||
Skill Management | Summer '21 (projected) | Download call recordings (SFTP) | Spring '21 | First half of 2022Copy Interaction Plans | Summer ‘21 | Winter ‘22 | |||
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Winter ‘22 | |||||||
| Salesforce Log a Call - Classic Support | Summer ‘21 | Winter ‘22 | |||||||
| SOAP Interaction applet | Summer ‘21 | Winter ‘22 | |||||||
Call Recordings (search page) | Summer ‘21 ( | projected)Pending | September, 6, 2021) | ||||||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |||||||
Skill Management | Summer ‘21 (September, 6, 2021) | ||||||||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021N/A) | |||||||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |||||||
CRM Call Connect Router applet | |||||||||
CRM Take Message applet | |||||||||
Agent PINs | |||||||||
CRM Send SMS applet |
Salesforce Packages
Package | Supported | Deprecated* | End of LifeRetired | ||
|---|---|---|---|---|---|
| 20.251 105 or higher18 | 20. | 250104 or lower | *18.231 250 or lower | ||
| 20.100 106 or higher18 | 20. | 259105 or lower | *1618.118 259 or lower | ||
| 2.57 65 or higher | 2. | 5664 or lower | *2.44 56 or lower |
* These packages will be in end of life in Retired stage from Summer Winter '2122