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Contact our account management team if you want to learn more about Interaction Plan Management, or see Interaction Plan ManagementPlans Manager.
Omnichannel
Multiple Route Support for External Routing
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For more information, see Working with an inbound call and Making an outbound callMaking and receiving calls in ContactPad and Making and receiving calls in ContactPad.
Analytics
Call Connect Router Reporting
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For more information, see How do I identify Call Connect Router channels? and NVM Vonage Call Summary fields.
Conversation Analyzer
Category Editor
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