Many applets in Interaction Plans Architect use values retrieved by other applets to locate audio files, other values, or records in third-party systems. These values are stored in data sources and enable you to dynamically configure applets.
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- Data Announcer applet. For information about the Data Announcer applet, see Data Announcer applet.
- Data Connector applet. For information about the Data Connector applet, see Data Connector applet.
- Send SMS applet. For information about the Send SMS applet, see Send SMS applet.
- Skill Tagger applet. For information about the Skill Tagger applet, see Skill Tagger applet.
- Take Message applet. For information about the Take Message applet, see Take Message applet.
- Universal Contact Distributor (UCD) applet. For information about the Universal Contact Distributor (UCD) applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
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In your interaction plan, you must ensure that interactions are routed through the applets that set required values in data sources before the applets that use the values. |
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