| Info |
|---|
|
| Insert excerpt |
|---|
| _ExcerptAvailableWithAddOn |
|---|
| _ExcerptAvailableWithAddOn |
|---|
| nopanel | true |
|---|
|
|
Visual Engagement enables agents to interact with their customers visually. Using Visual Engagement, agents can escalate interactions from phone calls, cases, or emails to video interactions. Using video interactions, agents can help customers in a new way, either by sharing their own screen or viewing the customer's shared screen. Visual Engagement is fully integrated within Vonage Contact Center (VCC) and therefore provides a unified experience for the customers.
...