The Interaction Content area of the Vonage Contact Center (VCC) Admin Portal contains the interaction content—audio and screen—recordings for your account.
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By date/time - this allows you to search for interaction within some time period and other properties of an interaction
- By interaction ID - this will allow you to find a specific interaction ID
How do I search or filter interaction content search results?
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- Go to Interaction Content in VCC.
- Make sure that "By interaction ID" tab is selected
- Paste interaction ID in single search field. If the matching interaction is found, the results table refreshes with the details of that interaction.
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