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The Invocation is a JSON object that contains two properties:

  • provider. You can ignore this property at the moment This property is not required in this example as you have not registered a provider.
  • requests. Required The requests property contains one or more Interaction objects which, in turn, contain further properties. The example uses the following properties to route the interaction:
    • action. The action you want to perform with the request. Allowed values are dispatch and release. In this example, action must be dispatch. 
    • requestid. Unique identifier of a request.
    • externalid. Unique identifier of the interaction. The externalid might be the same as a record ID in the source system. Without an externalid you will not be able to identify and perform any future actions, such as release, on this interaction.
    • route. The named route you wish to invoke. Specify the target named route. VCC uses the value to locate the named route.
    • routingdata. Use routingdata to provide any data useful for routing an interaction to an agent.
      • interactiontype. interactiontype labels the interaction as a live (call, for example), nonlive (email, for example), or chat (web chat, for example) type interaction.

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