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When your Vonage Contact Center (VCC) account is linked to your Microsoft organization, you can link your VCC agent account to your Teams user. When linked, you'll be able to see other Teams users and their presences in ContactPad's address book.

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Linking and unlinking your VCC agent account and Teams user

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Your VCC agent account and Teams user are linked. You can now seeĀ other Teams users and their presences in ContactPad's address book.

Noteinfo
titleOne time configuration
You only need to do this once, unless you unlink your agent account and Teams user later.


Note
titleLinking VCC agent accounts to a Teams user

You can link your VCC agent account in each region to a single Teams user. However, linking a Teams user to your VCC agent account in multiple regions may result in inconsistent behavior; we do not therefore support this.

How do I unlink my VCC agent account from my Teams user?

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Your agent account and Teams user are no longer linked.

Presence mappings

When you have linked your VCC agent account with your Teams user, your presences are synchronized:

  • If your agent's presence changes in VCC, your linked Teams user's presence in Teams is updated.
  • If your Teams user's presence changes in Teams, your linked VCC agent's presence is updated in VCC.

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_ExcerptMSTeamsPresenceMappings
_ExcerptMSTeamsPresenceMappings
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Working with Teams users in ContactPad

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