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Excerpt

If enabled for an account, users with an admin or supervisor license can use the API Credentials area to create user-level API credentials to use with Vonage Contact Center APIs.

Note
titleAccount-level API credentials

Account-level API credentials are deprecated. If an account contains previously created account-level API credentials, these will continue to work. Admin users can view, edit, and delete those credentials, but cannot create new account-level credentials.

Users need API credentials when using the APIs available at Vonage Contact Center Developer PortalVCCA.