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Excerpt

Default VCC agent to Teams presence mapping

VCC agent stateTeams availability/activity
ReadyAvailable/Available
AwayAway/Away
Extended AwayAway/Away
Not AvailableBusy/Busy
Logged out–

Default Teams to VCC agent presence mapping

Teams availabilityVCC agent state
AvailableReady/Ready
BusyExtended Away/Extended Away
Do not disturbAway/Away
AwayAway/Away
Be right backAway/Away
Offline–
Presence unknown–