Type | Group | Name | Description | ||
---|---|---|---|---|---|
Dimensions | |||||
- | |||||
Active | A boolean value that indicates Indicates whether the user is active. If true, user is active; if false, user is archivedactive—either 'Yes' or 'No'. | ||||
Agent configuration | |||||
Agent ID | The unique identifier for an the agent. This is the ID of the agent as defined in User Admin in the Vonage Contact Center (VCC) Admin Portal VCC admin portal during agent creation. | ||||
Phone number | The agent's phone number as defined in the Vonage Contact Center (VCC) Admin PortalUser Admin in the VCC admin portal during user creation. | ||||
Physical location | The agent's physical location as defined in the Vonage Contact Center (VCC) Admin PortalUser Admin in the VCC admin portal during user creation. | ||||
WebRTC | A boolean value that indicates Indicates whether WebRTC is enabled for the user. If true, WebRTC is enabled.agent—either 'Yes' or 'No'. | ||||
- | |||||
Days since last login | The number of days since the user most recently logged in to the VCC platform. | ||||
The agentuser's email address as defined in the Vonage Contact Center (VCC) Admin PortalUser Admin in User Admin in the VCC admin portal. | |||||
Last login date | |||||
Date | The date | when on which the user most recently logged in to the VCC | platformadmin portal or ContactPad. In YYYY-MM-DD format. For example, 2021-07-31. | ||
Month | The month whenin which the user most recently logged in to the VCC platformadmin portal or ContactPad. In YYYY-MM format. For example, 2021-07. | ||||
Quarter | The quarter when the user most recently logged in to the VCC platformadmin portal or ContactPad. In YYYY-Qx format. For example, 2021-Q2. | ||||
Time | The time when the user most recently logged in to the VCC | platform. Presented in date time formatadmin portal or ContactPad. In YYYY-MM-DD hh:mm:ss format. For example, 2021-07-31 19:36:45. | |||
Week | The Monday of the week | when in which the user most recently logged in to the VCC | platformadmin portal or ContactPad. In YYYY-MM-DD format. For example, 2021-07-26. | ||
- | |||||
License | The license assigned to the user in User Admin—one Admin in the VCC admin portal—one of Admin, Supervisor, Wallboard, or Agent. | ||||
Locked | A boolean value that indicates whether the user's account is locked. If true, userIndicates whether the agent's account is locked due to too many incorrect login | attemptsattempts—either 'Yes' or 'No'. | |||
Name | The | agent'sname of the user as defined in User Admin in the | Vonage Contact Center (VCC) Admin PortalVCC admin portal during user creation. | ||
User | IdID | The unique identifier for | athe user. | ||
Username | The user's username as defined in User Admin in the | Vonage Contact Center (VCC) Admin PortalVCC admin portal during user creation. | |||
Measures | |||||
Count | The number of | events shown by theitems included in selected dimensions. | |||
Days since last login | |||||
Average | The average | durationnumber of days since | last logins. By default, the average duration is expressed in millisecondsselected users most recently logged in to the VCC admin portal or ContactPad. | ||
Maximum | The | maximum durationgreatest number of days since | last logins. By default, the max duration is expressed in millisecondsany of the selected users most recently logged in to the VCC admin portal or ContactPad. | ||
Minimum | The | minimum durationlowest number of days since | last logins. By default, the minimum duration is expressed in millisecondsany of the selected users most recently logged in to the VCC admin portal or ContactPad. | ||
Total | The total | durationnumber of days since | last logins. By default, the total duration is expressed in millisecondsselected users most recently logged in to the VCC admin portal or ContactPad. |
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