If enabled for your account, Vonage Contact Center can interact with various CRMs. To use Vonage Contact Center with supported CRMs, you need to link your VCC account with a user account in that CRM in the CRM Admin area of VCC.
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For information about linking VCC to your Salesforce user account, see Linking Vonage Contact Center to a Salesforce account.
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For information about linking VCC to your Dynamics 365 account, see Linking Vonage Contact Center to a Microsoft Dynamics 365 account.