Vonage Contact Center uses a third party tool—WalkMe—to inform supervisors and administrators about new features and guide them when using the portal. To benefit from this functionality, you must add the following domains to your allowlist:
Critical domains | Domain | Purpose of Domain | If Access is Blocked |
|---|
| *.walkme.com | Load the WalkMe product | WalkMe will not function | | s3.walkmeusercontent.com | Images in WalkMe Solutions hosted by WalkMe’s AWS | Images in WalkMe Solutions that are hosted by WalkMe’s AWS will not appear |
Recommended | Domain | Purpose of Domain | If Access is Blocked |
|---|
| clients2.google.com/service/update2/crx | Update Chrome extensions | WalkMe Chrome extensions (Player and Editor) will not be able to update | | safari-extensions.apple.com/details/ | Update Safari extensions | WalkMe Safari extension (Player and Editor) will not be able to update |
For more information, see https://support.walkme.com/knowledge-base/access-requirements-for-walkme/. |