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Identifying the active or connected ContactPad
If you have multiple open webpages or tabs containing ContactPad, you can identify which ContactPad is active or is connected to a call.
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If mandatory, to pop a separate WebRTC tab, click the error message that appears in ContactPad. You will not be able to make or receive calls until you do.
Active tab
The new tab shows information about your WebRTC connection status — Calls are being handled by THIS PAGE — and clearly indicates that you should not close the page.
Active tab (no call)
Inactive tab
If you duplicate the active tab, the new tab indicates that it is not the active tab — Calls are being handled by ANOTHER PAGE. This may also occur in a previously active tab if you refresh the page and the WebRTC connection reverts to ContactPad. In this scenario, find the active tab and close all inactive tabs. If no active tab is found, click Enable audio to return the WebRTC connection to this page.
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WebRTC providers
The WebRTC Providers section shows you which provider you are connected to and what the status of your connections are. Your account will be configured to use one or other of the providers.
WebRTC providers
ContactPad is connected to the WebRTC provider:
- ACTIVE: The WebRTC provider is the chosen provider for the account.
- CONNECTED: The WebRTC provider is not the chosen provider for the account.
ContactPad is disconnected from the WebRTC provider:
- DISCONNECTED: The WebRTC provider is not the chosen provider for the account.
- DISCONNECTED: The WebRTC provider is not the chosen provider for the account.
Examples
| ContactPad is connected | ContactPad is disconnected | |
|---|---|---|
| Chosen WebRTC provider | ACTIVE | DISCONNECTED |
| Not chosen provider | CONNECTED | DISCONNECTED |
| Example | Where Vonage is the chosen provider: | Where Vonage is the chosen provider: |