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  1. Locate your Vonage Contact Center (VCC) account name in the VCC admin portal. For information about locating your account name, see Account in Vonage Contact Center Admin Portal user interface.

  2. Wherever you have embedded ContactPad as an iframe, update the login URL to include your account name:

    RegionURL subdomainURL
    EMEAemea

    https://emea.newvoicemedia.com/CallCentre/AgentInterface?account={insert account name}&newlogin=true

    USAnamhttps://nam.newvoicemedia.com/CallCentre/AgentInterface?account={insert account name}&newlogin=true
    APACapachttps://apac.newvoicemedia.com/CallCentre/AgentInterface?account={insert account name}&newlogin=true

    For example, for a VCC account with the name LoremCo in the USA region, updated the login URL to https://nam.newvoicemedia.com/CallCentre/AgentInterface?account=LoremCo&newlogin=true.

Tip

The steps above are only required before May 6, 2024. After this date, the new login flow will be enabled for all logins by default.

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