Vonage Contact Center cannot distinguish between complete interactions and interactions that are in progress. If you raise a request using a value in Personal Identifier that relates to an in-progress interaction—for example, using an email address that identifies an open case—Vonage Contact Center anonymises anonymizes or removes the personal data from the interaction. So, before you raise a request, ensure that any interactions are completed. Otherwise you will not be able to later locate the interaction using the personal identifier. |